Vehiclex Order Cancellation Policy
You (“the Purchaser”) may cancel your order, for any reason, and receive a full refund provided your order has not yet been shipped. All cancellations must be made by the Purchaser through the online cancellation process. Once a product has shipped, the Purchaser is responsible for all shipping charges incurred, including return shipping costs in accordance with the Standard Return Policy set forth below.
STANDARD RETURN POLICY
Standard Returns involve the return of Vehiclex products purchased directly from vehiclex.pro that were delivered to the Purchaser free of any damage or defects. Unless otherwise stated, Vehiclex accepts Standard Returns on any of its products subject to the following conditions:
– NEW Condition: Any returned products must be in NEW condition. NEW condition means the product is free from any use, wear, damage, or alterations at the time the returned product is delivered to Vehiclex. Products that are not in NEW condition are ineligible for return and NO refund will be issued.
– Product ordered withing last 30 days
– Return Shipping: The Purchaser is responsible for all return shipping costs. Vehiclex is not liable for products that are lost or damaged during return shipping. All risk of loss lies with the Purchaser prior to the returned product being delivered to Vehiclex.
– Refund Process: Refunds will be issued only after a returned product arrives to a designated Vehiclex warehouse, and Vehiclex verifies that the product has been returned in NEW condition. Purchaser should allow reasonable time for Vehiclex to process and inspect the return prior to receiving a refund. Vehiclex will provide a full refund for the product only. No refunds will be issued for return shipping costs.
DEFECT RETURN POLICY
Defect Returns involve the return of Vehiclex products purchased directly from vehiclex.pro that were delivered to the Purchaser in defective condition. Unless otherwise stated, Vehiclex accepts Defect Returns on any of its products subject to the following conditions:
– Warranty Request: The Purchaser must first file a warranty request to set forth the defect in the product. Message us at [email protected] and we’ll be happy to resolve this issue for you fast.
– Return Shipping: The Purchaser is responsible for all upfront return shipping costs. Vehiclex is not liable for products that are lost during return shipping. All risk of loss lies with the Purchaser prior to the returned product being delivered to Vehiclex.
– Refund Process: Refunds will be issued only after a returned product arrives to a designated Vehiclex warehouse, and Vehiclex verifies that the product was delivered to the Purchaser in defective condition. Purchaser should allow reasonable time for Vehiclex to process and inspect the return prior to receiving a refund. Vehiclex will provide a full refund for the product, and reimburse the Purchaser for the reasonable return shipping costs to return the product to the Vehiclex warehouse. If you have any issues please contact us at [email protected].
As a reminder, ALL Vehiclex products come with a warranty, if you ever have any issue let us know and we’ll take care of you. If you have any questions or concerns contact us. Thank you.