FAQ

What’s your return policy?

For more detail, please review our Returns Policy.


Do you ship overseas and to P.O. boxes?

We ship products to the United States ONLY. Vehiclex does not ship to U.S. territories (e.g. Puerto Rico), APO, or Internationally.


Do you have customer service?

Of course! You can get in touch using a contact page, our social pages, and email: hello@vehiclex.pro.

What is the BS(Break Strength) vs. WLL(Work Load Limit) of the Straps?

Every piece of webbing, ratchet, and hook has its own number associated with both its WLL and Break Strength.
Break strength is determined by the weakest point of the strap (webbing, hook, ratchet) and refers to the point at which any point of your cargo strap will fail.
Working Load Limit is always 1/3 (US regulations) of the breaking strength and refers to the maximum allowed weight. Therefore a strap with a breaking strength of 2,059 pounds, will have a Working Load Limit of 686 pounds and should not be used to secure any cargo above that weight.

How many straps do I need to tie down a cargo?

The weight of the load being secured is 3,000 LB
Working Load Limit of the ratchet tie down is 686 LB
Required aggregate Working Load Limit is: 1/2 x 3,000 LB = 1,500 LB
Minimum number of tie downs: 1500 LB / WL 686 LB = 3 tie downs
When it comes to hauling cargo, it’s always better to have more straps than few.

How to use a ratchet strap on a truck?

To use ratchet straps, start by using the release catch to open the ratchet, then thread the strap through the bottom of the ratchet until it feels taut. Next, place the ratchet strap across your cargo and hook the ends over the side of the truck bed to secure the cargo in place.

How to hook the tow – recovery strap?

Attach the strap securely to a vehicle recovery point or a load-rated component, i.e., loop onto tow hooks, engineered recovery device, or on shackle with a pin in the hitch receiver. Every vehicle must have a recovery point in front or rear.

What kind of hooks or D rings do you recommend?

For any recovery point requiring the use of a shackle to attach the strap, use only load-rated shackles. Only connect to correctly rated recovery points on the vehicles, with only ‘Load Rated’ shackles. Load ratings are marked on shackles as WLL (Working Load Limit).