FAQ


Shipping questions

We dispatch most of the orders within 1-2 business days from the closest to the destination address warehouse.

Improved delivery speed now.

 – FREE Standart Shipping (2-3 business days*)

 – Expedited Shipping: “Expedited” 1-2 days* shipping may be available at an additional cost. Please see the final fees at the checkout page.

*Some destinations may yet take longer.

 – Shipping Exclusions: We ship products to the United States ONLY. Vehiclex does not ship to U.S. territories (e.g. Puerto Rico), APO, or Internationally.

To ensure speedy delivery, orders with multiple units may arrive in separate shipments.

For more information please check the Shipping Policy page

What’s your return policy?

For more detail, please review our Returns Policy.

Do you ship overseas and to P.O. boxes?

We ship products to the United States ONLY. Vehiclex does not ship to U.S. territories (e.g. Puerto Rico), APO, or Internationally.


Do you have customer service?

Of course! You can get in touch using a contact page, our social pages, and email: [email protected].

What is the BS(Break Strength) vs. WLL(Work Load Limit) of the Straps?

Every piece of webbing, ratchet, and hook has its own number associated with both its WLL and Break Strength.
Break strength is determined by the weakest point of the strap (webbing, hook, ratchet) and refers to the point at which any point of your cargo strap will fail.
Working Load Limit is always 1/3 (US regulations) of the breaking strength and refers to the maximum allowed weight. Therefore a strap with a breaking strength of 2,059 pounds, will have a Working Load Limit of 686 pounds and should not be used to secure any cargo above that weight.

How many straps do I need to tie down a cargo?

The weight of the load being secured is 3,000 LB
Working Load Limit of the ratchet tie down is 686 LB
Required aggregate Working Load Limit is: 1/2 x 3,000 LB = 1,500 LB
Minimum number of tie downs: 1500 LB / WL 686 LB = 3 tie downs
When it comes to hauling cargo, it’s always better to have more straps than few.

How to use a ratchet strap on a truck?

To use ratchet straps, start by using the release catch to open the ratchet, then thread the strap through the bottom of the ratchet until it feels taut. Next, place the ratchet strap across your cargo and hook the ends over the side of the truck bed to secure the cargo in place.